LexisNexis’ Kris Satkunas looks at data-driven insights into legal departments’ billing and law firm consolidation activities.

CCBJ: The LexisNexis annual CounselLink report has become a useful benchmarking tool for legal departments. Tell us a little about its history and how it’s being used. Continue Reading Benchmarking Spurs Creative Thinking on Fees

When Matt Fawcett took over as general counsel at NetApp, Inc. in 2010, he knew he wanted to create a legal operations department. He didn’t know he would hire Connie Brenton to start it, and he couldn’t have known how important that early decision would be – or the influence the department they created would have. Fawcett spoke about why he wanted an ops department and the early missteps he wishes he could have avoided, but from which he learned a great deal. The interview has been edited for length and style. Continue Reading Why I Needed an Ops Department: The general counsel of NetApp explains what he was looking for

Thomson Reuters recently released the first edition of a new semiannual report focused on legal department operations. It’s called the Legal Tracker LDO Index Benchmarking & Trends Report, which puts it squarely under the company’s e-billing and matter management brand, Legal Tracker. (Tracker evolved out of Thomson’s 2010 acquisition of Serengeti and has become the most widely used e-billing platform in the world.)

Continue Reading Backstory: From Chaos to Clout