We’ve met with more than 50 clients in the past 12 months and have enjoyed a front seat to the transformation happening across legal departments. Our meetings have reinforced that CLOC’s 12 core competencies are not stagnant and continue to evolve in their application and impact. Here is a taste of what we are seeing you all accomplish. You can use these to plan your next project, benchmark with your colleagues, and to continue to show the value that you bring to your legal departments and companies.

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When a patron storms out of a store over perceived mistreatment, do not confuse the lack of legal grounds for a discrimination claim with a free pass on the far greater reputational risks that outweigh the cost of any litigation.

In April 2018, at a Philadelphia Starbucks, police arrested two men of color waiting for a third participant before beginning a business meeting. A Starbucks employee contacted police after concluding that the men had not purchased anything. Another patron captured the arrest on video and posted it on Twitter where it soon received more than 200,000 likes. Although it is unknown whether the men initiated any subsequent court action, they eventually settled with Starbucks (for an undetermined amount) and the city of Philadelphia (for $1 each and the promise of a $200,000 investment in a program for entrepreneurs).

To placate protesters and tamp down the backlash, Starbucks closed more than 8,000 locations one May afternoon for diversity training. Currently, the company is facing a race discrimination lawsuit filed by a Caucasian regional manager who claims she was terminated after refusing to discipline another Caucasian employee accused of discrimination in the aftermath of the event.

Several months later, in December,


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