Vildan Altuglu, vice president of Cornerstone Research, interviews Donna Hoffman, professor of marketing and Louis Rosenfeld Distinguished Scholar of the GW School of Business at George Washington University, to gain her insights into the revolutionary impact of technology on consumer behavior, as well as potential issues related to data collection and privacy practices.
Continue Reading How Technology Is Changing the Consumer Experience
Victoria Blake, Senior Director of Product at Zapproved, discusses macro data security trends, and how they apply to the legal realm and beyond.
Continue Reading Preventing Cyber Threats, Now and in Years to Come
When it comes to outsourcing SaaS and other technology and data services, there are many laws, regulations and other details to consider, to avoid buyer’s remorse and limit liability.
Continue Reading Negotiate Your Next Tech Contract Like a Pro
Rekha Shenoy points legal professionals toward understanding their data and collaborating with IT teams on technology systems that are straightforward and self-service.
Continue Reading How Legal Departments Can Overcome Tech Phobias
Nicole Thompson of Onna advises legal departments to understand not only the tools being used across their organizations but also the types of data they are storing.
Bill Piwonka, chief marketing officer at Exterro, discusses key ways that legal departments have evolved in the last decade, including operational and process changes, technological advancements, and the new role of the general counsel.
Continue Reading The Expanding Remit of the Corporate Legal Department
An inside look at FTI Technology and Ari Kaplan Advisors’ recent survey of chief legal officers about the future of the legal industry.
Continue Reading Future Seats at the Table Reserved for Business Savvy GCs With Soft Skills
Jonah Paransky, executive vice president of Wolters Kluwer ELM Solutions, discusses the ways that the role of general counsel has evolved in recent years to accommodate the growing emphasis on legal ops, and how new technology can help legal departments maximize their impact while minimizing costs.
Continue Reading As ELM Platforms Mature, Law Departments Gain Ground On Business Goals
Aaron Pierce of LexisNexis talks about the many benefits of legal management solutions like CounselLink, from tracking legal spend to improving communication with outside vendors and creating stronger relationships.
Continue Reading Using Data to Foster Trusted Partnerships
In April 2018, at a Philadelphia Starbucks, police arrested two men of color waiting for a third participant before beginning a business meeting. A Starbucks employee contacted police after concluding that the men had not purchased anything. Another patron captured the arrest on video and posted it on Twitter where it soon received more than 200,000 likes. Although it is unknown whether the men initiated any subsequent court action, they eventually settled with Starbucks (for an undetermined amount) and the city of Philadelphia (for $1 each and the promise of a $200,000 investment in a program for entrepreneurs).
To placate protesters and tamp down the backlash, Starbucks closed more than 8,000 locations one May afternoon for diversity training. Currently, the company is facing a race discrimination lawsuit filed by a Caucasian regional manager who claims she was terminated after refusing to discipline another Caucasian employee accused of discrimination in the aftermath of the event.
Several months later, in December,
Continue Reading Social Media Firestorms can Consume Reputations