Mature corporate law departments use e-billing technology to manage outside counsel spend without sacrificing results. According to ELM Solutions’ director of legal operations and industry insights, Nathan Cemenska, however, e-billing can’t do everything. In a previous post to In-House Ops, he discussed other solutions that help meet these challenges. Here, he talks about what form that help can take.
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Interview with Linda Hovanec / Wolters Kluwer ELM Solutions

Linda Hovanec is a senior director in product management, global business intelligence and analytics at Wolters Kluwer ELM Solutions. Lately, she has been devoting a good deal of time to studying law departments’ billing processes. A recent survey that ELM Solutions collaborated on revealed that companies aren’t all that happy with the billing guidelines they use to manage their law firms, and they aren’t doing very much to make them better. As Hovanec sees it, they’re missing a big opportunity to simultaneously strengthen their guidelines and enforcement, while also improving their relationships with their law firms. Her remarks have been edited for style and length.


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