When I got back from CLOC last month, I was amazed at the various roles and responsibilities shouldered by legal operations staff. Still one of the fastest growing roles in legal departments, the responsibilities often assigned to these teams are varied and all over the map in terms of impact on the business, not just the legal department.
Continue Reading The Ever-Increasing Responsibilities of Legal Operations Staff

The Gates Foundation’s Keith Matthews explains what satisfies his soul and makes him happy to come to work every day.

CCBJ: Your career followed an interesting and varied path to the Gates Foundation. Can you tell us about that?

Keith Matthews: Professionally, my first job out of college was as a credit analyst and later a middle-market loan officer at what is now JPMorgan Chase. With that background – and with a finance degree from college – I knew early on in my career that I wanted to focus on transactional work.
Continue Reading Helping the Client Achieve Its Objective: Saving Lives

Interview with Linda Hovanec / Wolters Kluwer ELM Solutions

Linda Hovanec is a senior director in product management, global business intelligence and analytics at Wolters Kluwer ELM Solutions. Lately, she has been devoting a good deal of time to studying law departments’ billing processes. A recent survey that ELM Solutions collaborated on revealed that companies aren’t all that happy with the billing guidelines they use to manage their law firms, and they aren’t doing very much to make them better. As Hovanec sees it, they’re missing a big opportunity to simultaneously strengthen their guidelines and enforcement, while also improving their relationships with their law firms. Her remarks have been edited for style and length.

Continue Reading What Law Departments Need to Know About Billing Guidelines: A survey suggests that many departments have plenty of questions and concerns