Ryan Drimalla, managing director at FTI Consulting, discusses the importance of process-driven contract lifecycle management, including ways technology can make corporations more efficient in this area. 
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Connie Collingsworth is chief business operations officer with the Bill & Melinda Gates Foundation. Her remarks have been edited for length and style.

CCBJ: What led you to pursue a career in law?

Connie Collingsworth: I was somewhat strong-willed, always standing up for what was right, and I wanted to be an independent professional.
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Late last year, CLOC, the Corporate Legal Operations Consortium, released the results of its first annual State of the Industry Survey, looking at such metrics as legal spend; legal department and legal ops headcounts; commonly used e-billing vendors, contract management systems and alternative service providers; and law firm evaluation priorities.

The respondents represented 156 companies in 32 industries, spanning 30 U.S. states and 11 countries. With a median company revenue of $7 billion, they claimed an average external spend of $60 million per company.
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There is an undisputable tension in the legal ecosystem. How do you explain it? Is it a natural tension that flares up every other decade? Is this the last industry to finally embrace technology? Is it a perfectly normal cycle that occurs from a macroeconomic perspective when innovation forces change? Or a combination of them all? There is obvious change evident in the pace of legal technology advancements, but that is only one part of the broader ecosystem. Here’s where that evolution is happening.

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