During the pandemic, corporate law departments, forced to change, gathered, to varying degrees, forward thrust. “The most successful law departments will be those that leverage the momentum of the past two years to actively embrace transformative change, in how they integrate and operate both within their organization and in utilizing outside legal expertise,” says the recently released report from Thomson Reuters Institute, State of Corporate Law Departments, subtitled “law department performance in a post-pandemic world.” The report notes that law department priorities saw a subtle but important shift in emphasis. “While the enduring purpose of an organization’s legal function is to safeguard the business,” the report says, “a slightly higher number of respondents in our survey cited efficiency as a stronger priority for the department.” And that shift dictates the focus of this report on twin priorities – efficiency and effectiveness – that support the omnipresent function of safeguarding the business. The report, based on extensive benchmarking, reveals a consistent set of themes relevant for all law departments: rapidly evolving legal technology and digitization are trends that are happening now, and departments that lag behind risk perpetually playing catch-up; the need to focus on the right metrics to monitor performance

Continue Reading Efficiency Emerges as Top Law Department Priority

In the latest edition of Harvard Business Review, the leaders of McKinsey’s technology practice get down to the tricky but serious business of “separating real innovation from hot air.” That’s the difference between a big win and a costly flop. Klemens Hjartar, a senior McKinsey partner who co-chairs the tech practice globally, believes game-changers such as AI, 5G and cloud are hitting mass adoption tipping points. At the risk of missing the boat, he writes, corporate boards need to prioritize budgets for upgrading IT. “These aren’t the sexiest investments, but automating processes, investing in data foundations, cleaning up tech debt, and continually renewing the IT architecture are needed for the business to have a chance of taking full advantage of the new technologies coming online,” he writes.  William Forrest, global lead for McKinsey’s cloud practice, sees this as a ripe time to make bold bets. “Right now,” he writes, “companies have a can’t-miss opportunity to ramp up their cloud ambitions: as tech companies limit head-count and eliminate programs, top talent — not just the bottom 20% performers —are coming on the job market, While many of them are being snapped up quickly, companies should think through how to move quickly

Continue Reading Whither Tech?

According to the 2023 edition of the biennial report on Alternative Legal Services Providers published by Thomson Reuters Institute, the Center on Ethics and the Legal Profession at Georgetown Law, and the Saïd Business School at the University of Oxford, the ALSP market has “grown exponentially” and made “great in-roads” with corporate legal departments and law firms. “The market for alternative legal services providers is showing itself to be a highly dynamic part of the overall legal ecosystem and one that is growing at an increasing rate as it forges new paths to serving both traditional law firms and corporate law departments,” says the report, which is based on an online survey of decision-makers at law firms and corporate law departments in the U.S., UK, Canada, the EU and Australia. The maturing ALSP sector now accounts for a whopping $20.6 billion segment of the legal market, and the growth path is accelerating – to a compounded annual growth rate (CAGR) of 20% from 2019 to 2021 from its already robust 15% CAGR between 2017 and 2019. “Both law firms and in-house counsel are increasingly seeing the value of alternative legal services providers,” says lead report author James W. Jones, a

Continue Reading ALSPs: Zooming into Hyperdrive

In this piece from Corporate Counsel Business Journal, two academics, Rick Burton, the David B. Falk Professor of Sport Management at Syracuse University, and Norm O’Reilly, dean of the Graduate School of Business at the University of Maine, discuss their book, Business the NHL Way: Lessons from the Fastest Game on Ice. Their goal, O’Reilly says, was to look at the National Hockey League and see what they could learn from a sport that’s had “unbridled business success” and share their insights with the broader business world. “One of the things that makes Norm and me interesting as academicians, and also as authors,” says Burton, “is that we’ve actually lived out in the business world that we write about. Norm is a partner in a thriving agency in Canada called T1, and I was the commissioner of a professional basketball league in Australia as well as the chief marketing officer of the US Olympic Committee for the Beijing Summer Olympics.” That’s why, they say, their work is akin to Moneyball, Michael Lewis’ bestsellers about data analytics and baseball, and allowed them to draw general business lesson from topics such as the permissive stance toward violence on the ice to the

Continue Reading Lessons from the Bruising Business of Hockey

In this piece, HBR Consulting focuses on two sources, its 2022 Law Department Survey and its Sounding Board series, which reflects data from more than 200 corporations, to conclude that in-house law departments, which had been sanguine about increases in headcount, spending, and tech investment throughout 2022, are far less optimistic heading into the new year.
Continue Reading Reversal of Fortune

In a recent article in Harvard Business Review, a team of researchers showed that 78% of transformations fail. Their analysis showed that “people are the catalysts of successful transformation.” To move beyond working in silos, incremental improvement, and isolated innovation – to achieve transformation – it’s important to have a structured process to engage leadership in setting objectives and guiding transformational change.
Continue Reading A Methodology for Legal Transformation: Assessing, Aligning & Advancing Your Department